Terms & Conditions
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Salvageroad.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Salvageroad.com.au.
Salvageroad.com.au reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on Salvageroad.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at firstname.lastname@example.org and we will remove you from marketing communications.
We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in Australia, USA, EU and other countries.
All items are pre-packed quantities or in display cartons. For this reason items must be ordered in the pack quantities. Please order in multiple pack quantities indicated. All items are sold as price per individual unit unless indicated as price per set.
Handmade variances – many items are individually handmade. For this reason there may be some natural variances between each piece. Metal Items – Some items are constructed with metal (steel) and tin. These items are not protected with anti-rust treatment and if left unprotected will be subject to the natural forces which produce rust.
Salvage Road does not give warranty against rusting or natural corrosion on any metal item. Rusting of metal is a normal process and the time taken for natural rust to form on the item will depend on the position, proximity to water and wind, and how the item is treated. The retailer and/or consumer are responsible for any anti-rusting protections the individual wishes to use on metal products.
Colours – Every effort is made to ensure the products are of high quality, meet expectations and represent value for money. However, it is expected that the colour or paint on some items will naturally fade in Australia’s strong UV sunlight. Salvage Road does not give warranty against colour fading of any products.
All items are sold as price per individual unit unless indicated as price per set. Freight will be calculated based on the shipping address provided using the most suitable freight company we have contracted. All orders are pro forma. A credit account may be requested after $5000 has been spent in a calendar year and established after completion of account application forms and subsequent approval.
Prices are subject to alteration without notice. Prices charged are those current on the date of despatch. Insurance for loss or damage is the customers’ responsibility. The Company will not accept return of goods for credit unless prior arrangements have been made. Credit requests must be made within 7 days of delivery. Title of all goods remains of Salvage Road until account is fully paid.
Please note as a Salvage Road stockist you do not automatically receive exclusivity in your area and without a written agreement we cannot guarantee exclusivity. If you would like to stock Salvage Road exclusively please read the below terms and contact us at email@example.com to receive an application form.
You are responsible for,
- Contacting Salvage Road via firstname.lastname@example.org to receive an exclusivity form and submit within 7 working days.
- Ensuring that all store locations you wish to have exclusivity for are included on your application. If you move location you must inform us in writing to email@example.com. Please note that moving to a new area may impact your arrangement with Salvage Road.
- Informing us via email at firstname.lastname@example.org of any changes to business structure, management or ownership that will affect our trading arrangement.
- Spending a minimum of $5,000 AUD (Inc GST) across our collection per calendar year.
- Tracking seasonal spending and contacting us regarding any concerns about meeting the minimum spend.
- Placing orders within the given deadlines as notified via email and other communications by Salvage Road
Please note, if you are a new stockist and wish to apply for exclusivity with your first order a minimum spend of $2,500 (inc. GST) applies to that order. We do not provide exclusivity for online retail stores.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Salvageroad.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. Salvageroad.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Salvageroad.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Salvageroad.com.au.
Salvageroad.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping and Delivery
Customers who choose Express Shipping (no signature) give authority for their order to be left unattended at their delivery address. Salvage Road will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.
Certain factors such as order size, weight and shipping address may require us to ship via another method. Salvage Road reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.
The delivery times provided by Salvageroad.com.au are estimates only. Salvageroad.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. Customers purchasing from our international collection will have these items delivered separately to any Australian goods. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Last house at end of driveway”, “Office hours 9-5”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel in garden shed”. Salvage Road cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
Refunds & Returns
Our returns policy is valid up to 14 days. If 14 days have passed since your purchase, unfortunately we may not be able to offer you a refund or exchange.
Returns must be in as new condition with tags attached unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear or ear ring purchase unless faulty within the manufacturer’s warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges. Returns must be made within the time frame unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided. Salvage Road does not accept cash as a form of payment and takes no responsibility for cash sent via post.
Any postal or freight charges for items returned for ‘change of mind’ within the 14 day period will not be the responsibility of Salvage Road and must be paid for by the purchaser.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Salvage Road will not pay to return these items to us.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Salvage Road cannot accommodate all address change requests. Salvage Road takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
International Customs Charges
Some orders may incur a customs or import duty charge. Salvage Road does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Salvage Road will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Salvage Road will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Faulty Items and Warranty Information
All repairs are carried out by the manufacturer and not by Salvage Road. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Salvage Road cannot control the availability of parts of replacement goods.
Salvage Road has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Salvage Road cannot be held accountable for repair periods or communication from the manufacturer.
In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular return time frames providing the item are still under warranty. Please contact customer service or the brand directly for warranty periods.
We aim to have your return processed within 2 business days of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks.
If notified before goods have been dispatched, Salvageroad.com.au can accommodate order cancellations. If items have been shipped, Salvageroad.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by Salvage Road. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Salvage Road. All software used on the site is the sole property of Salvage Road or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Salvage Road prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Salvageroad.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Salvageroad.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Salvageroad.com.au shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Salvageroad.com.au is not responsible for the operation of or content located on or through any such site.
PayPal Express Checkout
Customers choosing to checkout with PayPal Express will automatically have their order shipped Express Shipping (no signature required) unless bulky. The order will be shipped to the address selected in your PayPal account. Once the order has been shipped Salvage Road cannot alter your delivery address or shipping method.
Promotions & Gift Cards
Promotions, discounts and promotional codes (collectively “Promotions”) are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
Promotional items are available only while supplies last; Salvage Road does not issue rain checks for items that run out of stock.
Salvage Road can, at its sole discretion, extend or terminate a Promotion at any time.
Salvage Road has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.
By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.
All promotional spend levels and discounts are in Australian Dollars (AUD).
$10 gift cards may not be combined with any other promotional offer and cannot be used in multiple quantities on a single order.
Some promotional offer gift cards may not be combined with any other promotional offer or promo code offer.