Domestic Australia-wide Shipping
All of our products are shipped domestically with Australia Post and/or Fastaway courier. For international shipments we use DHL. Orders are generally shipped within 2 business days. If delays are expected we will contact you by email as soon as possible.
If for some reason you are having trouble receiving your order, please email us at firstname.lastname@example.org
If you would like to purchase international shipping, please contact us at email@example.com for a quote prior to placing your order.
Refunds & Returns
Our returns policy is valid up to 14 days. If 14 days have passed since your purchase, unfortunately we may not be able to offer you a refund or exchange.
Returns must be in as new condition with tags attached unless faulty. Due to health regulations, we are unable to exchange or refund on any underwear or ear ring purchase unless faulty within the manufacturer’s warranty period. We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges. Returns must be made within the timeframe unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided. Salvage Road does not accept cash as a form of payment and takes no responsibility for cash sent via post.
Any postal or freight charges for items returned for ‘change of mind’ within the 14 day period will not be the responsibility of Salvage Road and must be paid for by the purchaser.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Salvage Road will not pay to return these items to you.